Meet the leadership team committed to making the organization and your business even better.
Our whole business approach and high ethical standards allow us to deliver meaningful, valuable service to our clients based on their specific needs and circumstances.
Chief Executive Officer
General Manager
Director - Client Engagement and Growth
HR & Admin Manager
Assistant Manager, Administration
Company Accountant
IT Engineer
Operations Team Leader
Operations Team Leader
We’d love to speak with you about how Profitmaster can grow your accounting, bookkeeping, financial planning, or mortgage broking business. Arrange a no commitment free consultation today to discuss how offshoring can work for you.
3rd Floor, Clark Center 8, Berthaphil Jose Abad Santos Avenue, Clark Freeport Zone, Pampanga
Level 15, Corporate Centre, Corporate Court Bundall QLD 4217
(PH) +63 45 499 3273
(AUS) +61 7 5680 7878
Richard Croaker is the Founder and CEO of Profitmaster Global Outsourcing, a leading provider of outsourced accounting and professional services staff to businesses in Australia. As an expert in the outsourcing industry, particularly in the Philippines, Richard has been instrumental in shaping Profitmaster’s vision into a highly respected and trusted partner for businesses looking to optimize their operations.
With over 30 years of experience as a Chartered Accountant, Richard brings a deep well of financial expertise to his clients, helping them build profitable and sustainable businesses. He is passionate about connecting with fellow business owners and executives who are keen on maximizing the potential of their teams through strategic outsourcing.
Richard is dedicated to aligning the growth and development of Australian businesses with the exceptional skills of his Philippines-based team at Profitmaster. Under his leadership, the company has consistently delivered high-quality service and measurable results to clients worldwide.
His commitment extends beyond business success; Richard is passionate about ensuring that Profitmaster’s clients, staff, and their families derive maximum value and satisfaction from their work.
Although based in Queensland, Richard frequently travels to the Philippines, where he enjoys immersing himself in the local business and social culture, further strengthening the bonds between his team and clients.
Michael is a proactive and highly motivated individual who has over 17 years of experience in the BPO and ICT industry and specialises in Customer Service and Technical Operations in both Call Centre and Help Desk environments, locally and abroad.
With his extensive experience he progressed in the arena of Operations Management, Project Management, and Account Management in which he was able to then apply his knowledge and skills within a start up and established company.
He has also an excellent exposure and has participated in several training sessions, workshops and seminars in the Philippines, Malaysia, and Thailand.
As a business solution specialist, I am passionate about building long-lasting relationships, understanding client’s goals and pain points and sharing information on how to successfully set up, and manage a staff member of Profitmaster. I focus primarily on helping Accountants, Mortgage Brokers, and Financial Planners to grow their business by giving them back time. I also assist Constuction, Marketing and Engineering firms, as well as other industries requiring technical, administration or customer service roles.
The goal of offshoring is to increase revenue, improve customer service and reduce the cost of employment. We offer a premium service and manage the process end to end to make sure offshoring is easy, successful, rewarding and empowering.
I love working with a rapidly growing team at Profitmaster, their work ethic, experience and skills are fantastic. I am very pleased to be able to offer a great work environment and competitive salary to help them develop their careers and support their families.
I am a motivated and attentive business consultant in Melbourne, providing industry-specific solutions that promote business efficiency. I am able to prioritise, perform well under pressure, deliver results and meet deadlines. I am reliable and approachable, I am able to adapt to varying customer requirements.
As well as loving my job, I am a mum of 4 children. One is finished school and plays professional AFL, 2 are at high school and 1 is in grade 6. We all love sport, so there is a lot of activity on the weekends. I run, cycle and used to be a yoga instructor, now I only practice yoga.
As a family, we love the outdoors, travel and never say no to an adventure or new opportunities.
Liza Arcilla is an experience HR and Admin Manager with over 15 years of experience. As a Certified Professional in Human Resources (CPHR), she brings a wealth of knowledge and expertise to her role. Her deep understanding of HR laws and regulations and effective talent development strategies make her a valuable asset to any organization.
Liza has a proven track record of developing and implementing HR policies, procedures, and programs that align with business strategies and objectives. She has extensive experience in managing employee benefits, employee relations issues, and maintaining employee records. At Profitmaster, Liza plays a critical role in managing the company’s HR and administrative functions.
In her current position, Liza is responsible for overseeing employee recruitment and retention, performance management, compensation and benefits, and employee engagement initiatives. Additionally, she manages the day-to-day administrative functions of the company, including managing vendor relationships, office supplies, and facilities management.
Liza’s work ethic, attention to detail, and ability to deliver results in a fast-paced environment are well-known in the industry. She is committed to staying up-to-date with the latest HR and administrative trends and best practices, constantly seeking new ways to improve the efficiency and effectiveness of her team.
Annalyn Bejec’s career at Profitmaster has seen her working across data research, processing, social media management, and employee relations. She started work at Profitmaster as a data processor and was the recipient of our first Profitmaster Education Scholarship for her degree at Angeles University Foundation. Upon graduation, she has been working in various areas of the company’s operations including data research and analytics, social media, employee relations and administration.
Annalyn’s engagement with management and staff, together with her creativity and attention to detail have made her a valuable asset to the company. After a period as Employee Relations and Administration Officer working in the Human Resources department, she currently operates our facilities management function, ensuring the office facilities run smoothly.
Recently, Annalyn was promoted as an assistant manager with additional responsibilities including company secretarial support and relationship management with suppliers and other outside stakeholders.