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Outsourced Loan Processing Services

We provide Philippines-based offshore loan assistant support services to Australian Mortgage Brokers.

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Why Outsource Your Loan Processing Support?

Mortgage and other finance brokers would agree that loan processing is a time-consuming process. Accurate and timely input impacts first-time-right, which ultimately impacts the service to your clients and getting the deal done.

Profitmaster is experienced in working with lenders and brokers providing back-office services as a solution for you to save time and money. Ultimately, our service creates a simple way for you to increase settlement volume.

Our "All-Rounder" Outsourcing Solution

Mortgage and other finance brokers would agree that loan processing is a time-consuming process. Accurate and timely input impacts first-time-right, which ultimately impacts the service to your clients and getting the deal done.

Profitmaster is experienced in working with lenders and brokers providing back-office services as a solution for you to save time and money. Ultimately, our service creates a simple way for you to increase settlement volume.

Typical Loan Processing Tasks that can be Offshored

  • Input applications into bank or aggregation software “apply online”
  • Follow up outstanding documents, rectify errors on a loan application
  • Completing pricing requests
  • Loan packaging, pre input, privacy documents and application forms
  • Booking and following up valuations
  • Follow up on customers (lender and borrower)
  • Bank follow up for loan processing steps
  • Compliance documentation.
  • CPD points (List of meetings, appointments, data base collecting for aggregator)
  • Chasing commission from aggregators and rectifying errors if needed
  • Calendar management and settlement timetable
  • Maintaining client database and client relationships, e.g. settlement gifts
  • Construction progress draws
  • Top ups, switching and fixing
  • Building lead generation lists
  • Product and policy research for tricky loans
  • Helping with rate reviews, most importantly scheduling clients for regular contact
  • Marketing and networking on social media like LinkedIn
  • General assistance with other mortgage processing and financial services related tasks, our staff learn and adapt like all great staff do!
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Why Outsource Loan Processing?

  • Allows you to focus on building your business and building your mortgage volume
  • Grow your loan book and increase trail commissions
  • Ensure you hit key compliance requirements
  • Spend time building relationships on clients, not in your business
  • Once up and running, your offshore loan support staff take care of all your client’s and lender’s ongoing requirements

Cost-effective Labor

Smart business owners are learning that inexpensive costs of labor doesn’t have to equate to poor quality.

When you outsource mortgage loan processing to Profitmaster BPO, the exact same work done in your office can be accomplished more efficiently at a lower cost, without compromising the quality of service.

BPO is a respectable, highly dynamic and lucrative career in the Philippines. Therefore staffs are committed and engaged with their work, which results in high efficiency and high quality output.

The resources we employed are well versed in their respective career and are experienced in handling your specific business requirements to ensure overall client’s satisfaction.

Salaries for experienced professional staff in the Philippines start at $800-$1000 a month whereas the equivalent in Australia is a staggering $1400 to $2000 per week. The rates of BPO services vary depending on the client’s specifications and special requirements as well as employees’ level of experience and expertise.
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The Recruitment Process

  1. Formal proposal and payment of engagement fee
  2. Process improvement session, to understand your business and loan process in detail
  3. Formal job description document finalised, signed off by you as per agreed requirements
  4. Recruitment process which will take 3-5 weeks or earlier depending on our current skill set of candidates
  5. Skill set test, screening and interview.
  6. Choose your best candidate with our guidance
  7. Orientation on pre-commencement state.
  8. On-boarding and training until the workflow has been picked up.
  9. Warranty period of 6 months if candidate is not suitable, Profitmaster’s role is to find a candidate that is. This cost is covered by the engagement fee

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Profitmaster Global Outsourcing is a leading provider of dedicated, outsourced accounting and back-office support for professional and financial services firms in Australia.

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3rd Floor, Clark Center 8, Berthaphil Jose Abad Santos Avenue, Clark Freeport Zone, Pampanga

Level 15, Corporate Centre, Corporate Court Bundall QLD 4217

[email protected]

(PH) +63 45 499 3273
(AUS) +61 7 5680 7878

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